Open the ‘File’ menu and select ‘New Private Window’. Set ‘Run in Private Windows’ to ‘Allow’.Scroll to ‘Mendeley Web Importer’, click the icon with the three dots on it and select ‘Manage’.To remove references from the All Deleted Documents folder, drag. Alternatively, right-click and select Delete Documents. Drag and drop the references to the All Deleted Documents folder under Trash in the left-hand panel of your Mendeley library. Type ‘about:addons’ in the navigation bar. Use the Ctrl or Shift keys to highlight multiple references.Open the ‘File’ menu and select ‘New InPrivate Window’.Scroll to ‘Allow in InPrivate’ and set to ON.Type ‘edge://extensions’ in the navigation bar.Type the name of the new folder in the box Add items to the folder by selecting, dragging, & dropping them into the folder. If this does not resolve your issue, please proceed to step 5 of troubleshooting. Use the ‘Sync’ button so that changes you make in your desktop version of Mendeley are automatically carried over to your web versions (and vice versa). Click the Mendeley Web Importer icon in the toolbar and try to sign in.Type or any other valid URL into the navigation bar and press Enter.If you create a document using the Mendeley Cite-O-Matic plugin, you can convert it for use with Mendeley Cite. Mendeley Cite-O-Matic: for use only with Mendeley Desktop. Open the ‘File’ menu and select ‘New Incognito Window’. Mendeley Cite: for use with Mendeley Reference Manager or Mendeley Web.Scroll to ‘Allow in incognito’ and set to ON.Scroll to ‘Mendeley Web Importer’ and click ‘ Details’.Type ‘chrome://extensions’ in the navigation bar.To check if this is the problem, please try the following steps: If uninstalling one of the above extensions allows you to sign in to Mendeley Web Importer, but you want to keep the other extension, it may be possible to adjust the settings of the other extension so it does not interfere with Mendeley Web Importer. Such extensions may include: Privacy Badger, Ghostery, Disconnect, AdBlock Plus, DuckDuckGo Privacy Essentials and uBlock Origin. If this all fails, the problem will likely need to be reported to Zotero. Remove all Zotero software and start your install over from scratch. Remove the connector extension, restart your browser, and reinstall the extension. Other extensions installed can override default cookie management settings. Deactivate other citation manager browser extensions you may have installed.
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